Privacy Policy
This statement discloses the privacy practices for XenCare Software®. Please note that because we are very sensitive to the privacy concerns of our users, we have additional precautions in place to protect the personal information that consumers provide.
User/Consumer privacy policy Expand/Minimize All
What information we collect
XenCare Software asks you for information when you register as a customer, purchase one of our products; download free evaluation software, upgrades, or white papers; order e-mail newsletters, respond to a marketing campaign, or place orders on the site. We use the information we gather to improve the user experience on our site, identify frequent visitors and for the following purposes:
- To provide product, fulfill an order, or complete a transaction
- To ensure that the products you purchase are up to date and operating correctly, and to provide the appropriate level of support
In addition, we may use your information to improve the content of our Web site, products, and services; to alert you to product upgrades, updates, and renewal information regarding your product; and to share special offers, product announcements, and other new services from XenCare Software. When you register or make a purchase, we offer you the opportunity to opt into or out of these uses of your information. If you do not choose to opt out initially, you may still block future contact of this type by simply following the unsubscribe instructions that accompany all such communications, or by contacting us at the above address.
We e-mail service notifications inform you about the status of your service orders or accounts, and to provide updates and technical notices. These messages are essential to maintain your subscription and the functionality of our services, so there is no opt-out available for service notifications, and these messages cannot be blocked.
We follow strict best practices for e-mail marketing and customer contact.
We may share the information you provide with our business partners who act on our behalf for the uses described above.
If you do not want XenCare Software to contact you or your company for marketing purposes by e-mail, postal mail, fax and/or phone, you may opt out by contacting our customer service, by sending e-mail, or writing to us at the above address.Please note that we do not allow our customers to opt out of contact that is required for the functionality of our products and services.
XenCare Software uses technology to protect our customer data. Access to customer information is restricted to authorized personnel only. Credit card numbers are only used for payment processing and automatic renewals, where applicable, and are never retained for marketing or other purposes.
If you are a user or consumer and you wish to view or correct XenCare Software information about you or your company, please click the "My Account" link. Enterprise customers who wish to change or view information should contact their sales representative or contact us at the above address.
We may also employ certain applications, such as the various components of XenCare Software Services, to retrieve information about your computer system to assist us in the provision and support of Services that you have chosen to subscribe to or use. This information is essential to enable us to provide you with quality service; and for this reason, there is no opt-out available for this information collection.
XenCare Software uses your information to better understand your needs, provide you with the Services you have requested and provide you with better service. We may use your information to help you complete a transaction (including fulfillment of orders and promotional offers), to communicate back to you, to inform you of and update you on Services and benefits, to personalize our Web sites for you, to provide you Services and to manage and renew your subscription(s). Credit card numbers are used only for payment processing, maintenance of your subscription and fraud protection, and are not used for other purposes without your permission.
If you provide us with your email address when you register as a customer or make a purchase from us, we or our trusted business partners may send you email with recommendations or notices of new products, prices, and services. This email may include paid advertisements from one or more of our trusted business partners. At the time you receive a confirmation of purchase or registration, you will be given the opportunity to opt into or out of such communications. If you do not initially choose to opt out, you may still block future email of this type, simply by following the unsubscribe instructions that accompany all such communications.Separately, we send service notifications via email to keep you informed about the status of your service orders or accounts; and to provide updates, upgrades, security alerts, security information and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our Services. Therefore there is no opt-out available for service notifications and these messages cannot be blocked.
We follow best practices for email marketing and customer contact, as well as urge our trusted business partners and vendors to do the same. For more information on our practices, please see "Use of Data
We may share with third parties certain pieces of visitor and customer information that is statistically aggregated, and consists of non-personal information. In this circumstance, we do not disclose to these entities any information that could be used to personally identify you, such as your name, email address, account, password, or transaction history.
Advertisements that appear on www.xencare.com are sometimes delivered (or "served") directly to users by third party advertisers. They automatically receive your IP address when this happens. These third party advertisers may also download cookies to your computer, or use other technologies such as JavaScript and "web beacons" to measure the effectiveness of their ads and to personalize advertising content. Doing this allows the advertising network to recognize your computer each time they send you an advertisement in order to measure the effectiveness of their ads and to personalize advertising content. In this way, they may compile information about where individuals using your computer or browser saw their advertisements and determine which advertisements are clicked. www.xencare.com does not have access to or control of the cookies that may be placed by the third party advertisers. Third party advertisers have no access to your contact information stored on www.xencare.comunless you choose to share it with them.This privacy policy covers the use of cookies by www.xencare.com and does not cover the use of cookies or other tracking technologies by any of its advertisers.
XenCare Software will keep personal information of its users for as long as they are registered subscribers or users of our products, and for a reasonable time thereafter.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
We may update this policy at any time by simply posting such addition or modification on the Web Site. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify users by way of an e-mail or via a prominent notice on our site.
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